OSTEOYAROHEALTH & CARE
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Privacy Policy

Last updated: July 2026

This policy explains how Osteoyaro Unipessoal LDA processes the personal data of visitors to this website, in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and Portuguese Law no. 58/2019.

1. Data controller

Osteoyaro Unipessoal LDA, NIPC 517969556, registered at Rua da República Peruana nº5, 1500-550 Benfica, Lisboa, Portugal. Contact: osteoyaro.lda@gmail.com, phone +351 912 940 730.

2. Data we collect

We collect only the data you provide voluntarily and the strictly necessary technical data:

  • Contact form: name, phone number, child's age, preferred location and message (optional).
  • Direct contact: data you share with us via WhatsApp, phone or email.
  • Technical data: statistics and advertising cookies, only with your consent (see the Cookie Policy).

3. Purposes and legal bases

We process your data to respond to your contact request and schedule appointments (pre-contractual steps, Art. 6(1)(b) GDPR) and for statistics and advertising, only with your consent (Art. 6(1)(a) GDPR).

If you share health information in your message, it is treated confidentially and used exclusively to prepare the consultation, based on your explicit consent (Art. 9(2)(a) GDPR).

4. Retention period

Form data is kept for a maximum of 12 months after the last contact, unless a care relationship or a legal obligation requires a longer period.

Form submissions are stored securely on the website server, with password-restricted access.

5. Data sharing

We do not sell your data. Our technical providers (website hosting, email service) may have access to data and, with your consent, Google (Analytics and Ads) for statistical and advertising measurement. No transfers outside the EU take place beyond those covered by adequacy decisions and the European Commission's standard contractual clauses.

6. Your rights

Under the GDPR you have the right of access, rectification, erasure, restriction of processing, portability and objection, as well as the right to withdraw consent at any time. To exercise any right, write to osteoyaro.lda@gmail.com.

You also have the right to lodge a complaint with the supervisory authority: the Portuguese Data Protection Authority (CNPD), www.cnpd.pt.

7. Security

We apply appropriate technical and organisational measures to protect your data, including an encrypted connection (HTTPS), restricted access and data minimisation.

8. Changes

This policy may be updated. The version in force is always the one published on this page, with the update date indicated above.